Frequently Asked Questions

Wholesale Ninjas has partnered with the world’s top retailers to provide wholesale quantities of liquidation merchandise in an efficient and expedient way. Our purpose is to help retailers grow sustainable businesses and support the boom in grass-roots e-commerce and independent retail sales. We have a proven track record of satisfying the needs of online sellers and brick-and-mortar business owners, as well as those who sell in secondary markets and non-traditional venues like flea-markets and pop-up stores.

When retailers have merchandise that they do not wish to sell through their normal channels -- online and brick-and-mortar storefronts -- they sell it at deep discount to liquidation distributors like us so as to make room in their stores and warehouses for preferred inventory. Those deep discounts can be passed on to you as a Wholesale Ninjas customer.

It’s natural to ask why retailers would offload their merchandise at such a low price. Most commonly it is done for logistical or contractual reasons. Warehouse and shelf space is limited and purchases are scheduled months in advance, easily leading to overstocked inventory if sales projections were off. Product packaging often changes to promote the latest superhero film or animated children’s show and merchants are frequently contractually obligated to have the most current packaging on their shelves. Some retailers simply have internal policies to not allow merchandise to sit on store shelves too long and liquidate older inventory on a set schedule. The industry term “shelf-pull” encompasses all the above situations and more where merchants liquidate viable product directly from their store shelves and is the category of liquidation most frequently available on Wholesale Ninjas. You can read more about shelf-pulls here.

Our facilities are located in the northeast United States and we ship throughout the continental US. We do not currently ship internationally.

All orders are made through our online store. There are no salespeople to call and no price lists to request. Simply browse our available lots, add what you want to your shopping cart and proceed to checkout!

Yes. All customers are required to have an account before they can make a purchase so that we can verify orders when necessary. You will be asked to create a store account at checkout time if you have not already done so. Login or create your account here.

No, Wholesale Ninjas does not sell products offline and we do not do any side deals. The only way to buy from Wholesale Ninjas is through our website.

Wholesale Ninjas knows that inventory shipping is a crucial aspect of any retail business. That's why we constantly strive to improve our shipping options. We currently offer three classes of shipping: standard ground, pallet breakdown service, and freight shipping. See below for the details of each option.

Shipping costs depend upon the shipping option chosen, destination location, current shipping rates, and what products are purchased. The easiest way to preview the shipping costs for a potential purchase is to add all desired items to the shopping cart. Proceed to checkout and enter your shipping information. Before the purchase is finalized, you will have the opportunity to view the shipping costs for each available shipping option. See the questions below for more information about our offered shipping options.

All boxed-lot orders (everything on the lots page) are delivered via standard ground shipping. We use our negotiated rates with a variety of shipping carriers to give you a great deal.

With other suppliers, pallet orders typically need to be delivered by freight. Arranging freight shipping is an inconvenient, time-consuming, frustrating process. Surprise fees, a lot of phone tag, no tracking information and expensive rates are the norm. And that's if you can arrange the shipping in the first place; many freight companies do not service rural or out-of-the-way locales and often refuse to deliver to residential locations. Finally, not every business even has the facilities (loading dock and warehouse space) and equipment (forklift or pallet-jack) to deal with large deliveries on skids.

Since freight shipping isn't for everyone, Wholesale Ninjas has introduced the Pallet Breakdown Service. We will break down your pallet order into separate boxes and ship it all by ground transit. So you can get pallet orders delivered anywhere and you'll save money and time compared to freight! Any listing with the pallet icon ships with this service.

Charges are $180 per pallet to cover all shipping and handling costs. Simply choose the Pallet Breakdown Service option for your shipping method at checkout and leave the rest to us!

Note that some pallets are ineligible for the Pallet Breakdown Service and must be shipped via freight. The listings for such pallets are marked with the truck icon . See here for more details on freight shipping.

Any listing decorated with the truck icon will ship via freight. A loading dock or other special facilities are NOT required to receive a freight shipment, and they can be made to residential locations. All of our freight deliveries come with lift-gate service and there will be no additional charges at delivery time in order to off-load the delivery. The driver will off-load the cargo from the truck, but won't necessarily move it inside or to another location. For instance, it may just be dropped off at the curb or in a driveway. In general, the customer should be prepared to deal with a pallet once it has been removed from the truck. It may have to be broken down where it stands. Alternatively, pallet-jacks can be rented from most big-box hardware and home-improvement chains. A forklift is unnecessary. Wholesale Ninjas will arrange the shipment with the carrier, but you will be contacted afterwards with details on arranging a drop-off window.

Freight costs depend on the source and destination locations as well as how much is transported. The cost of a single pallet will generally exceed that of the Pallet Breakdown Service but additional pallets after the first are steeply discounted making freight more economical for large orders.